Lenses Support

Questions, problems or ideas? Write to support@lenstracker.app. We usually reply within a few days.

Questions

How do I move Lenses to a new iPhone?

Lenses has no account and no sync. Your data moves with your iPhone backup: set up the new iPhone from an iCloud or computer backup of the old one.

How do I restore my purchase?

In Lenses, open Settings and tap Restore purchase. Use the same Apple Account you bought the Full Version with.

How do I cancel my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions, then Lenses. Apple handles refunds at reportaproblem.apple.com.

My reminders don't arrive

Check that notifications are allowed in iPhone Settings → Notifications → Lenses. Reminders come with the Full Version; you can choose which ones you get and their time in Lenses → Settings.

How do I add a widget?

Widgets come with the Full Version. Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and choose Lenses. For the Lock Screen, touch and hold it, tap Customize, then the Lock Screen and its widget area.

How do I delete my data?

In Lenses, open Settings and tap Erase all data, or delete the app. The Privacy Policy explains what that removes.